Privacy Policy

Introduction

good1 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect when you use good1, how we use that information, and the steps we take to keep it secure. By registering for and using our services, you acknowledge that you have read and understood this policy.

This policy applies to all users of good1, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. Our platform is intended for adults aged 21 and above only.

Information We Collect

When you create an account, make transactions, or interact with our platform, we may collect the following categories of personal data:

• Identity data: full name, date of birth, and national identity verification documents required for account registration and KYC compliance.
• Contact data: email address and mobile phone number used to reach you regarding account activity, promotions, or security alerts.
• Financial data: payment method details including bKash, Nagad, and Rocket mobile wallet references necessary to process deposits and withdrawals.
• Technical data: IP address, browser type, device identifiers, operating system, and session logs collected automatically to maintain platform security and performance.
• Usage data: gameplay history, wagering patterns, session durations, and preference data used to personalise your experience and support responsible gaming obligations.

How We Use Your Information

good1 processes your personal data for the following legitimate purposes only:

• Account management: to open, maintain, verify, and close player accounts in accordance with our Terms & Conditions.
• Transaction processing: to execute deposits, withdrawals, and bonus credits through bKash, Nagad, Rocket, and other supported payment methods.
• Security and fraud prevention: to detect and investigate suspicious activity, unauthorised access attempts, and fraudulent transactions on your account.
• Customer support: to respond to your queries, complaints, and requests via our support channels.
• Service improvement: to analyse aggregated and anonymised usage patterns so we can improve platform reliability, game selection, and overall player experience.

Cookies and Tracking Technologies

good1 uses cookies and similar local-storage technologies to keep you logged in between sessions, remember your preferences, and measure how different parts of the platform are being used. These are functional and analytical cookies only — we do not serve third-party advertising cookies.

You may disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of your good1 account, particularly features that rely on session persistence.

Sharing Your Information

good1 does not sell, rent, or share your personal data with external parties for marketing purposes. We may share limited data with trusted third parties strictly in the following circumstances:

• Payment processors: data necessary to complete financial transactions, shared with providers such as bKash, Nagad, and Rocket under strict data protection agreements.
• Identity verification partners: KYC and age-verification service providers who help us confirm that all players are 21+ and are who they claim to be.
• Technology and security providers: companies that help us host, protect, and monitor our infrastructure against cyber threats, acting only on our instructions.
• Legal and regulatory requirements: where we are required by law or a competent authority to disclose information, we will do so in a manner limited to what is strictly required.

Data Security

good1 employs a layered security approach to protect your personal data. This includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive records at rest, role-based access controls that limit which staff members can view personal data, and regular security audits of our platform infrastructure.

While we take all reasonable precautions, no internet-based system can be guaranteed to be 100% secure. We encourage all players to use strong, unique passwords for their good1 account and to contact us immediately if they suspect any unauthorised access.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including:

• Active account operation: data is retained for the full duration your account remains active on good1.
• Post-closure record-keeping: certain transaction and identity records may be retained for a legally required period after account closure, typically five to seven years, to satisfy audit and anti-fraud obligations.
• Responsible gaming records: gameplay and session history related to self-exclusion or deposit-limit requests may be retained longer to prevent reactivation of restricted accounts.

Your Rights Over Your Data

As a good1 player, you have the right to request access to the personal data we hold about you at any time. If any of your data is inaccurate or incomplete, you may request that we correct it. In certain circumstances you may also request that we restrict the processing of your data or delete it entirely, subject to any legal retention obligations that supersede this right.

To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We aim to acknowledge your request within 48 hours and fulfil it within 30 calendar days.

Marketing Communications

With your explicit consent at the point of registration, good1 may send you promotional messages about new games, bonus offers, and seasonal promotions relevant to Bangladesh players — for example, special offers during Eid, Durga Puja, or Pohela Boishakh.

• You may opt out of marketing communications at any time by following the unsubscribe link in any promotional email or by contacting our support team directly.
• Opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal notifications, account security alerts, or responsible gaming reminders.
• We do not use SMS for marketing messages without your explicit and separate consent, as Bangladesh mobile carrier policies restrict unsolicited promotional SMS.
• All marketing content complies with our responsible gaming commitments — we will never target individuals who have self-excluded or who have active deposit limits in place.

Children and Age Verification

good1 is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We implement age verification checks during account registration and reserve the right to request additional identity documents from any player at any time. If we discover that a player under the age of 21 has registered, we will immediately close the account, void any winnings, and return deposits where possible.

We strongly encourage parents and guardians to use parental control software to prevent underage individuals from accessing good1 or similar platforms. Please refer to our Responsible Gaming page for tools and resources.

Changes to This Privacy Policy

good1 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will notify registered players via email or through a prominent notice on the platform at least 14 days before the new version takes effect.

Continued use of good1 after apolicy update has been notified constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we handle your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way good1 handles your personal data, please contact our support team. We are available seven days a week and aim to respond to all privacy-related enquiries within 48 hours.

You can reach us at [email protected] — please include your registered username and a brief description of your request so we can assist you as efficiently as possible.